🔨Troubleshooting

🛠️ Navigating Challenges and Finding Solutions

Welcome to the Troubleshooting section of PIPS. We understand that technology sometimes has its quirks, and that's why we're here to help you troubleshoot common issues that you might encounter while using our platform. This section provides guidance on resolving these issues and how to reach out for additional support.

Common Issues and Solutions

🔍 Tackling Frequently Encountered Problems

Here are some common challenges users might face while using PIPS, along with solutions to overcome them:

Issue: Unable to Log In

• Solution: Double-check your username and password. If you've forgotten your password, use the password reset feature.

Issue: Trading Orders Not Going Through

• Solution: Ensure you have sufficient funds in your trading account. Confirm that the stock or cryptocurrency ticker symbol is correct.

Issue: Delayed Notifications

• Solution: Check your notification settings in the PIPS app and make sure you have enabled notifications for relevant events.

Issue: 2FA Code Not Working

• Solution: Double-check the time on your device and make sure it's in sync with the time on the authentication server. If you're using an authentication app, ensure you're entering the correct code from the app.

Issue: App Freezing or Crashing

• Solution: Try closing and reopening the app. If the issue persists, uninstall and reinstall the app.